flydocs, a global technology leader that develops asset management software used by the world’s largest aviation companies, today announced that it has adopted Microsoft Azure to deliver strengthened product capabilities on security, scalability, availability, and accessibility to its customers.
“When we look at today’s digitally driven climate, it has become imperative for software businesses to deliver an efficient, intuitive and friction-free customer experience,” said Andre Fischer, CEO at flydocs. “For us, this digital transformation journey was amplified in 2019 and the following year we started to invest in initiatives to enhance operational efficiencies for our valued clients – supporting our strategic objective of being the Partner of Choice. The global pandemic was undoubtedly one of the toughest periods for the aviation industry, but for us, it presented an unanticipated opportunity for accelerated growth as our software platform supported business continuity plans for airlines and leasing companies through aviation asset recovery.”
As flydocs grew and expanded its customer base, the previous infrastructure implemented could not meet the future needs and requirements for providing a robust, secure, and scalable environment. Selecting the best infrastructure for sustainable growth and security became the number one priority for rapidly transforming into a customer-centric, integrated asset management solution provider.
“Leveraging Microsoft’s innovative approach of being digital-first and technology forward, we hope to illustrate the continuation of our commitment to provide an unparalleled customer experience,” commented Carl Davis, Chief Technology & Innovation Officer at flydocs. “Following a sharp increase in customer demand for flydocs’ aviation asset management services, Microsoft Azure helped us begin our cloud migration journey with a new document processing solution which is capable of processing more than 10x the volume of files compared to its data centre-based predecessor. The new solution can process millions of documents per day, resulting in one of the largest Azure document processing use cases in the world. This is just the beginning of our partnership with Microsoft which will also enable us to integrate other technologies such as machine learning, AI and blockchain so we deliver the best performing system.”
Megan Keene, Head of Customer Success at flydocs also said:
“Our partnership with Microsoft Azure and the modernisation of our cloud architecture embody our commitment to customer success. Collaborating with our partners and listening to their feedback has allowed us to invest more resources and technology to help us accelerate our mission and consistently meet our evolving client requirements. More importantly, flydocs customers will benefit from improved efficiency to significantly enhance their overall customer experience. We appreciate the patience of our customers – their feedback combined with data analytics going forward will provide the critical information that we need to continuously improve our platform to meet and even exceed their customer expectations.”
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