Virgin Atlantic continues journey with FLYdocs
By Nomsa Sibanda
25 January, 2016

FLYdocs has been awarded a new five-year contract by Virgin Atlantic to continue to provide its pioneering aircraft data and records management software and provide technical services to manage all lease returns for 29 aircraft through to 2021.

Virgin Atlantic was FLYdocs’ first customer back in 2010. Initially used by just 70 employees, the software has since been deployed across 10 departments with 1,500 users worldwide and is instrumental to Virgin’s entire operation at a document level, from Storekeeping globally to Aircraft Asset Management operations.

Chris Davey, Head of Aircraft Asset Management at Virgin Atlantic commented:

“FLYdocs has helped revolutionise the way we work over the last 5 years. Previously lease returns were very challenging for us. Since working with FLYdocs, we’ve successfully returned over 10 aircraft on time or early.

We’re also now just much more efficient. FLYdocs has enabled us to dramatically reduce the time it takes for staff to process documents and we have data entry at source round the globe. Enabling self-service across the business has also significantly reduced the workload and pressures on the technical records department.”

FLYdocs’ CEO, Adrian Ryan commented:

“The early award of this new long term contract is testament to the improved outcomes and service the team has delivered to Virgin Atlantic. It also reinforces the capabilities of the FLYdocs platform – we have continued to heavily invest in and develop the product over the last 5 years and believe it is still by far the most advanced in the market. We have a great working relationship with Virgin Atlantic and are looking forward to working with them to help further evolve their business.”

Virgin Atlantic has just had the authority to start issuing completely digital documentation, electronically signed within FLYdocs, within the business. This will drive further efficiencies into their processes by cutting out the need to print, sign and send documents. Whilst providing a full audit trail, it also means documents are instantly shared, available and usable all over the world.

The FLYdocs platform also provides highly integrated compliance builds and repair mapping, with a focus ahead on mobile management at source.

About Virgin Atlantic

From its first leased jumbo in 1984 to the UK’s second largest long haul airline, Virgin Atlantic has come a long way. It now has a fleet of 40 aircraft serving over 30 destinations and over 9,000 employees.

About FLYdocs

FLYdocs is the world’s most advanced aircraft data and records management platform. The FLYdocs Big Data solution is utilised by airlines and lessors worldwide to efficiently manage assets, data and records in real time to transition assets at sale or end of lease on-time in a fully paperless way.

The FLYdocs system is underpinned by an aggressive software development programme which has new modules available for customers including Project Management, FLYsign Digital Sign-off [with electronic workflows], Authorisations & Training Records Management and the FLYdoc integrated electronic documentation and authoring system.

FLYdocs provides aircraft records management software, related outsourcing solutions and technical aviation services. It is a privately owned, has 250 employees and is headquartered in Tamworth, Staffordshire, UK, with offices in India, Philippines, China and the US.

Contact and more information:
Jen Adams
+44 782 777 8719

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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