Virgin Atlantic 100% on-time
By Jen Adams
02 November, 2013

For the second successive year, Virgin Atlantic are leading the industry by pushing the boundaries of technology and returning every single aircraft scheduled for lease hand-back in a 100% fully electronic paperless way.

Following on from successfully returning all aircraft on-time in an electronic paperless way using FLYdocs in 2012, all aircraft for 2013 have now been returned either on-time or early off lease, saving the business massive amounts of money and significantly streamlining the business processes around returning the aircraft in the Virgin fleet. In fact, the process has now become so smooth, that staff time savings of up to 80% are being enjoyed using FLYdocs compared to working the process manually in the traditional way.

Rick Daniels, Information Services & Airworthiness Records Manager at Virgin Atlantic Airways, confirms the success of the partnership with FLYdocs:

“Not only have Virgin enjoyed an extremely fruitful year in terms of delivering aircraft, our close working partnership with the FLYdocs teams worldwide have allowed us to have almost instant control over the entire process. The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff [around the globe], our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.

By the end of the year in fact, through our progressive investment in continual process improvement, the lessor spent less than 24 hours on-site signing over the last aircraft with all other work done remotely. We believe this achievement places Virgin Atlantic in a truly unique position within the industry”.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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