Steve Haxell promoted to Director of Technical Operations – Global.
By Nomsa Sibanda
16 May, 2017

We are pleased to announce the promotion of Steve Haxell to the post of Director of Technical Operations – Global.

As an early member of the FLYdocs team, Steve has been instrumental in the continuing success of FLYdocs.  Joining us in March 2013 as a Senior Technical Manager tasked with the day to day management of aircraft returns, Steve’s role and responsibilities have grown alongside his persistence, commitment and importantly success in helping our clients navigate the often turbulent route to on-time lease returns.

As the business grows, FLYdocs needs a person to oversee technical operations globally; a person with their focus always on the end-result for our clients; and a person who truly understands the technical and commercial complexities of our business – Steve, of course, is the man for the job!

In his new role, Steve will be overseeing the Global Technical Managers and will be involved in high-level technical decision making, managing projects and processes,  and generally ensuring we maintain the highest levels of quality and service to all our clients.

We asked Steve a few questions about his transition from easyJet to FLYdocs way back in 2013, and what he looks forward to within his new role…

What brought you to FLYdocs in the first place?
Whilst working at easyJet, I was invited to a demo of the FLYdocs system and was instantly impressed.  Soon afterwards, a position arose within the FLYdocs Technical Team which I immediately applied for and was successful in securing.  Whilst operating within this role, I have been provided with the opportunity to share my knowledge and experience, supporting the growth of FLYdocs.
What have you particularly enjoyed about working with FLYdocs & FLYdocs clients?
It’s the FLYdocs team that impresses me the most. I enjoy seeing the drive and positive attitude applied to each project; this comes from all levels, ensuring that each project is a success. I have also been fortunate enough to work alongside teams from a variety of clients, operators and lessors. This has allowed me to develop some great working relationships within the industry, making the whole process extremely interesting.
What excites you about your new role and the industry?
We are operating in very interesting times, with the aircraft trading industry slowly but surely waking up to the benefits of digital aircraft lease returns.  Our combined offering of the world’s most advanced data and records management platform with expert technical services is unrivalled, and therefore the adoption of the FLYdocs platform will only continue to go from strength to strength.   In this new role with global coverage, I will have a clear picture of all current projects around the world – ensuring that as we grow, we never lose sight of our clients and continue to deliver the levels of service that they have come to expect from us.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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