My first few weeks at FLYdocs
By Jen Adams
05 January, 2016

Julie Steadman, Head of Migration and Training

I joined FLYdocs on 16th November, in a newly created role, as Head of Migration and Training. Before that I was Principal – Strategic Airworthiness Records at Virgin Atlantic and had been there for over 19 years!

I initially entered the engineering department at Virgin Atlantic in an administrative role back in 1996. I quickly got the airline bug, moving to a position within the Technical Records team after just 22 months as an Airframe Officer, before specialising in Engines and becoming the Team Leader of that area. In my most recent role I was responsible for the management of the Assemblies and Airframe Airworthiness Records department and led a team of almost 25 people. We managed aircraft maintenance records for all 3rd party maintenance checks, approved cert processing for received components, setting, control and audit of all life limited components, audited all the line documentation including tech/cabin logs, work orders, updated aircraft/engine log books, end of month utilisation data for the airline, lessors and vendors, aircraft returns and acquisitions.

These previous roles have given me a great knowledge of the aviation industry in general, and specifically in technical records and aircraft returns. Having also lead the project to choose an aircraft records management platform, I have had good exposure to product capability and levels of service in the market.

My first few weeks at FLYdocs FLYdocsHowever, in my new role as Head of Migration and Training with FLYdocs, there is still just so much to learn and that is making things really exciting for me. In addition to its 9 hub offices, FLYdocs has a team of people working virtually round the globe in order to service our international clients but also to reach the best talent, no matter where they live, so it allows me to tap into great internal service and ensure our clients are extremely well looked after.

I will primarily be working with new customers who are migrating their data to FLYdocs – whether this be paper or digital records coming from their previous records management system or from our competitors, as we are seeing more and more customers coming to FLYdocs from the other providers in the marketplace. As well as managing the migration projects mentioned above, I will also be working with these new customers on their training requirements and ensuring we design and deliver programmes that enable them to get the most out of the system to meet their specific needs.

This is a new role at FLYdocs created to ensure customers are well looked after as the business scales. We are expanding quickly and bringing on a lot of new customers, but the commitment and additional investment in on-boarding these new customers really sets us apart and should help further enhance their experience – which is the most important part of the process.

Being a new role it’s great to have the opportunity to shape things, but what I’m most looking forward to is working with the many different airlines we are serving. I really enjoyed spending last week out in Switzerland with one of our clients, learning from one of our training experts, but also being able to bring some of my experience from similar previous involvement on the client-side to the table.

It’s interesting meeting different customers and seeing a lot of airlines in the same position. Many are still learning about the evolving requirements of aircraft returns and the work required to support and achieve a successful on-time redelivery. The scale of the task, when also having to manage the business as usual routine workload, is huge! It’s great to be able to help and I’m looking forward to spending January working with some of our new customers in Europe and the US with their training and migration.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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