Megan Keene promoted to VP – Operations, Americas
By Jen Adams
24 April, 2017

Megan Keene promoted to VP - Operations, Americas FLYdocs

We’re pleased to announce the promotion of Megan Keene to the post of VP – Operations for our FLYdocs Americas region. Megan was initially a client at ILFC/AERCAP before she came to us in January 2016. She was one of our first employees in the USA and has become an invaluable part of the team in a very brief period.

During her career at ILFC and then AERCAP, who acquired ILFC in May 2014, she progressed from admin coordinator to technical support manager, developing a wide range of expertise in aircraft lease returns along the way. Importantly, she was instrumental in selecting FLYdocs at ILFC and migrating their fleet records from multiple locations.  All that was a key factor when FLYdocs was considering a technical operations manager for our American operations last year.

As it turned out, Megan was the perfect choice.

Where did you start at FLYdocs?

I joined FLYdocs in January 2016 as the Manager for Technical Operations. At the time, I was the third member of the Americas team and very excited by the opportunity I was given.  I was very familiar with the FLYdocs platform from my time at ILFC, but, of course, had to relearn it and catch up on all the new developments introduced over the intervening period. Once that was done, I started working with our clients across the Americas region.

The job gave me a great chance to gain important hands on experience in several areas of the support that FLYdocs offers its clients. That included providing working on lease returns with Gordon Jarrat, the SVP – Technical at the company. I also assisted on demos and client training, oversaw migration projects and the management for onsite historic scanning and electronic migration projects.

I’ve enjoyed being involved in platform development, specifically through the contracts management centre and commercial centre. All of this has been a steep learning curve but I’ve enjoyed the challenge so far and feel privileged for being able to contribute to one of the best aviation software providers in the world.

What does your new role involve?

The new role of VP – Operations is a substantial change and an exciting new challenge. It’s transitioned my focus to operations. We’ve now regionalised the ops team so I am mainly working with our Americas clients. There’s much less technical involvement on my part for lease returns and demonstrations but I still support as needed.

What new projects will you be taking on?

Basically, there are lots of activities on the list as we develop our Americas operation and on-board more clients in the region.  That includes migration project management, client training, platform development, commercial sales support, technical/lease return support, and, of course, client visits. There’s plenty to keep me and the team busy.

And what does the future hold?

The aviation industry is becoming increasingly complex and the pressures to deliver more efficient operations are widely felt.  Helping major corporations such as Virgin Atlantic and Cathay Pacific digitise their fleet returns is one way we can help boost profitability, and the industry is increasingly turning to FLYdocs with this task.  It’s never been a more exciting and rewarding time to be part of a cutting-edge organisation who is collaborating with airlines to do this right now and I’m grateful for the chance to play a pivotal role in that digital revolution.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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