John Brooks promoted to Head of System Development
By Nomsa Sibanda
25 July, 2017

We are pleased to announce the promotion of John Brooks from Software Development and Support Engineer to Head of System Development.  Having joined us at the beginning of the year from a long-term consulting role at British Airways, John has been involved in all stages of enhancing the FLYdocs platform from opportunity identification, requirements analysis, creating software specifications and test plans, performing code reviews and managing the go live process. He’s also taken the lead in refining our customer support tools and processes to industry-leading best practice, bringing an IT Operations background into our development and support.

In his new role, John will be managing the planning and delivery of all system enhancements, guiding the development team through rapidly turning specifications into well architected, high performing, quality solutions.  He’ll also take care of integrating FLYdocs with client airline and MRO systems, and help FLYdocs to take advantage of advancing technology so that our system scales to support our quickly growing customer base and continues to provide an outstanding user experience.

We asked John a few questions about his career to date and what he’s looking forward to most in this new role:

How did you get into the industry?  

Ive been in IT since I was 11 years old, when the PC Plus magazine included Microsoft Visual Basic 3 on its cover disk. At the same time I started with Microsoft Flight Simulator 5.0, which was hugely exciting Ive loved planes since my first flight on a Dan Air BAe 146 from Gatwick to Alicante when I was 7, and have 24 model of Concorde (in Landor livery) on my desk.

I was a software developer and support analyst using a wide variety of languages, which lead to working as a contractor at British Airways for more than a decade, moving into increasingly technical and esoteric roles, notably involving messaging between the inventory, reservations, departure control and operations systems, and the outside world.

What brought you to FLYdocs?

I responded to a job posting on LinkedIn for a Technical Manager at FLYdocs, being attracted by the promise of a leading edge platform and the FLYdocs ethos not to merely satisfy customers but to delight them. I reckoned that I was a technical person with an aviation background, and very happily ended up in the software team.

What have you enjoyed the most in your time since joining us?

I love that Im constantly learning; about aviation, engineering, and FLYdocs itself. Its fantastic working with a team of really dedicated colleagues who are all focussed on finding solutions for our customers, and applying progress thats being made in computing and technology to the real world. 

What excites you about the industry?

Im excited by the huge amount of innovation in aviation right now, particularly the use of mobile solutions to streamline all elements of ground, on-board and engineering operations, and mining the huge amounts of data to inform decision making.

Your thoughts on why the Aviation Industry should go digital?

Digital in aviation is already here; whoever can keep up with the pace of change will realise a significant competitive advantage due to the increased visibility and insight they get into their operation, the ability this gives to make good decisions sooner, implement them faster, and to get instant feedback.


What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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