FLYdocs welcomes new Head of Asset Management, Mark Hadfield
By Nomsa Sibanda
21 November, 2017

We are pleased to welcome Mark Hadfield to our growing team of lease return experts, who recently joined us in the role of Head of Asset Management. With a long career devoted purely to the aviation industry, he brings a wealth of experience which will be of great benefit to our clients. Most recently, Mark spent 7 years as the Planning Manager (Asset Management) with the International Bureau for Aviation (IBA), where he was responsible for ensuring compliance against lease terms for over 100 aircraft. He is therefore the perfect addition to FLYdocs, and will be responsible for all activities in bringing our new Financial & Commercial modules to market, and actively working with our clients in the roll-out of this new system functionality.

Mark Hadfield - Head of Asset Management, FLYdocs

As is now customary, we asked Mark a few questions so you can get to know him better:

What brought you to FLYdocs?

I have been familiar with FLYdocs for a number of years now, and have watched with interest as FLYdocs has increased the functionality of the system, as well as their customer base. When the opportunity to join FLYdocs presented itself, I knew enough about the company to be excited at the prospect, and had every confidence that my expertise and knowledge could make a valuable contribution to the continued success of the company. So, I’m excited to be on-board guiding software development, and leading all customer engagement activities for the new Financial & Commercial modules.

What is your previous experience with FLYdocs?

I initially came into contact with FLYdocs during my time at IBA whilst working on various projects relating to Virgin Atlantic lease returns. From my experience of using numerous Asset / Lease Management platforms, FLYdocs really is the only really logical approach to a one-stop-shop in managing leased or owned aircraft and asset data.

What skills will you bring to FLYdocs?

Over the years, I’ve touched many aspects of the lease return process from both Lessor and Airline perspectives – including technical reporting / utilisation review, maintenance reserve invoicing, maintenance reserve claim review / approval, maintenance reserve rate escalations, life cycle cost management (monthly breakdown for duration of lease) and end of lease prediction including compliance against return conditions. And importantly, I know how to best manage these processes from an IT system perspective. This depth of knowledge makes me perfectly qualified to be the evangelist for the new Financial & Commercial module, which will transform the way Lessors and Airlines manage the financial aspects of their lease returns operations, including budgeting and forecasting capabilities.

Why do you advocate digital lease returns?

The end goal for every airline and MRO has to be total paperless records, without a doubt. Digital technology has allowed the aviation industry to create and manage data in ways they were previously unable to do, and the early adopters of asset & transition management systems such as FLYdocs are reaping the financial and operational benefits of a much more efficient means of tracking their asset and storing its records through its complete life cycle, both for an operator and an owner.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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