A quick coffee with Mark Fenton
By Nomsa Sibanda
24 August, 2015

Here at FLYdocs our success is down to our brilliant people. With over 200 people all over the world, we’ve got plenty of characters and stories to tell, and in this regular series we’ll be introducing you to just some of them. To kick us off, we caught up with our Chief Technical Officer, Mark Fenton.

1. What is your role? 

I am Chief Technical Officer responsible for leading the overall technical direction of the business, including ensuring our team of  developers across the globe follow the right procedures that enable us to enhance our software systems. 

2. What is the best thing about working for FLYdocs?

The day you stop learning is the day you stop going forward. I am learning about new technology all the time and after 30yrs in the industry its great to be challenged about new possibilities. I also love mentoring our team of developers and see them develop their skills.

3. What is your biggest current challenge?

As a fast growing company we have recently put in place a new team of developers in India. We have needed to make sure this team gets up to speed in terms of FLYdocs procedures and development process as quickly as possible. As we have grown so quickly in such a short space of time we have needed to make sure we are maintaining our  high levels of professional excellence. 

4.How have things changed at FLYdocs? 

In the space of a couple of years we have gone from being a small UK business to a global one. We now have the capability to invest in new technical developments and improvements all the time. It means we can continually improve our service for customers. 

5. In your view what will the biggest change be in the next year or so? 

We need to standardise ways of working and approach across the whole business but at the same time continue to push the boundaries of what is possible and keep improving! 

6. What are you most proud of at FLYdocs? 

It has been fantastic to see the development team in India take on board the challenges we have set them. I am very proud of the standards they are setting and it’s great to work with such a cohesive team that genuinely loves the product and service. 

7. An Interesting fact about Mark

Mark is a competitive fencer who trains 10hrs per week. He fenced for England Veterans at the Commonwealth Veteran Championships in Scotland last year. 

8.  Do you get to travel with your job?

Yes.  On my first business trip to the USA I had an “interesting” time in customs. In fencing, the forearm is a target and when hit you will get a small circular bruise. I had taken a guitar with me to the States to give me something to do in the evening in my hotel room. Someone with a guitar and in jeans / tee-shirt and small circular bruises all up their arms must have looked very suspect to US Customs – dragging me in and spending well over an hour taking my guitar to pieces and scanning every thing I owned for traces of contraband. Obviously there was nothing to find and they let me go – eventually.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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