A day in the life of… Luis Mur
By Nomsa Sibanda
21 October, 2015

Luis is General Manager for Records. Prior to FLYdocs his background included working for leading retailers such as Tesco, with responsibility for adopting quality control processes.

Originally from Madrid, Luis speaks 4 languages fluently – he is currently well on his way to cracking Mandarin Chinese too! This ability to communicate in different languages is a big help in Luis’ role helping our clients to adopt new work processes and quality control systems when FLYdocs is introduced all across the world. He spends most of his time on site with clients and is currently in Australia working on a project for Qantas.

Over to Luis then, as he talks us through a day in his life at FLYdocs (in English)..!

0715hrs – Healthy body, healthy mind so to prepare for the busy day in front of me I slot in a 45 minute run around beautiful Sydney. There are certainly worse places to work out!

0800hrs – After a shower and some breakfast, I arrive at the Qantas office in Sydney.

0830hrs – Grab a coffee and meet with their technical team to discuss how they are getting on adopting FLYdocs systems and processes.

1000hrs – There are a few issues that need ironing out with the team so I spend the next 3hrs working out how we can adapt process to suit Qantas ways of working.

1300hrs – Answer a few emails from Lan Airlines with questions about an upcoming project. This is the great thing about having global clients – while the LAN guys are asleep I can continue to support them, so they see progress overnight. I am about to move over to Chile for a period to help introduce FLYdocs to them and with the trip shaping up well, I head online and book my flights – time to break out the frequent flyer card again!

1345hrs – Lunchtime. Grab a bite to eat and hook up to my headphones for a 30 minute Mandarin test. I did ok but there’s still a lot of work to do.

1415hrs – Back in with the Qantas technical team to provide some more guidance and advice on best practice and process management. The team seem pleased with how it’s going and our advice, which is good news.

1530hrs – Armed with the knowledge from today’s meetings, it’s time to prepare a debrief for Qantas senior management.

1630hrs – Catch up with Qantas compliance manager who is checking how we are getting on. The meeting goes well except for a few minor workflow process details that need adapting.

1800hrs – Time to wrap up for the day. Tonight I’m going out in Sydney with members of Qantas team and am looking forward to a great meal on the waterfront in excellent company.

2200hrs – Get back to my apartment and jump onto a Skype call with Lan Airlines Group in Chile to pick up on some of the points from my lunchtime emails (and also chat about family and football, the real business of our call!) The thought of doing my job without Skype and other communications tools like this is frankly impossible to contemplate, so I’m grateful for technology!

2230hrs – Finally, I strap my headphones back on for more Mandarin tuition, followed by watching some sport on TV. Football or basketball are top of the league for me – despite being based in Oz I just can’t get into cricket!

2330hrs – Lights out following another day full of challenges and rewards. It’s great to see the Qantas team beginning to adapt and adopt the FLYdocs way of doing things successfully.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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