2019: FLYdocs Year in Review
By Nomsa Sibanda
20 December, 2019

This year was full of growth across every facet of our organisation. Before diving into the excitement of 2020, let’s look back on all we accomplished together in 2019.

For the first time in FLYdocs’ history, we have a clear company strategy of becoming the Company of Choice. This year we really defined that strategy which gives us real direction in shaping FLYdocs into the type of organisation we would like it to become.

It has been a successful year for us in our bid to become the Supplier of Choice. We acquired new clients across the globe, continued to enhance our product offering with the launch of the Asset Management Platform and ongoing development of an MRO digital solution. The visibility and strength of our brand is also evident in our growing online community.

Another first for us was launching the NPS customer survey in which we received consolidated and qualified feedback from our customers. This will undoubtedly help us to improve our product and service offerings so we continue to be the obvious choice for customers in 2020 and beyond.



That’s not all, FLYdocs continued to strengthen its relationship with leading industry partners, particularly with technology partnerships. In 2019, we began empowering users with the ability to seamlessly feed their maintenance data from AMOS into FLYdocs® through an exclusive interface developed alongside Swiss-AS. Everything we do is aligned to the best interests of the industry and that is also why we have maintained our partnerships with the aviation industry bodies IATA and the ATA.

All the success of 2019 has been underpinned by our great teams globally. We underwent a process of organisational transformation that involved adopting Peakon as an employee engagement platform to help us better identify employee needs and areas of improvement. Our team has grown tremendously this year as we hired new expertise but also improved our internal job market to drive forward professional development opportunities for our existing teams. We introduced the OKR process too which will give full transparency about FLYdocs objectives and how every individual employee contributes to the success of the organisation.

Thank you to all our customers, partners and employees for making 2019 a terrific year! Let’s make next year even better – we are very excited to enter a new decade with an established strategy that will drive us to become the Company of Choice across a three-pronged approach as a Supplier, Employer and Industry Partner of Choice.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

Request a demo

I understand that by selecting submit, I give consent to FLYdocs to contact me for the purpose of arranging a demo and providing information about FLYdocs services

We use cookies to ensure that we give you the best experience on our website. If you use our site without changing the settings, we will assume that you are happy to receive all cookies on the FLYdocs website. However, if you would like to, you can change your cookies settings at any time.

Connect with us

Request a Demo