Privacy & Terms
Last reviewed: 5 June 2026
1. Who we are
Gen2 Systems Ltd trading as flydocs (“flydocs”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal data transparently, fairly and securely.
For the purposes of this website and our general business operations, flydocs is the data controller of the personal data described in this Privacy Notice.
2. Controller details
Gen2 Systems Ltd (flydocs)
The Lewis Building
Bull Street
Birmingham
B4 6AF
United Kingdom
data controller : [email protected]
3. Scope of Privacy Notice
This Privacy Notice explains how we collect, use, store, disclose and protect personal data when you:
- Visit our website
- Contact us
- Request information or a demonstration of our services
- Subscribe to marketing communications
- Attend events, webinars or meetings
- Engage with us as a customer, supplier, partner or prospective customer
- Interact with us through business correspondence
This Privacy Notice applies solely to personal data processed by flydocs in connection with its website, marketing activities, business enquiries and general business operations. It does not apply to personal data processed by customers through the use of flydocs services.
4. Personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data.
Identity and contact information
- Name
- Job title
- Company name
- Business email address
- Telephone number
- Business address
- Country or location
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Cookie identifiers
- Security and audit logs
Communications Information
- Enquiries submitted through contact forms
- Demo requests
- Email correspondence
- Event registrations
- Business communications
Marketing Information
- Communication preferences
- Event attendance records
- Newsletter subscriptions
- Marketing engagement information
5. How we use your personal data
We process personal data only where we have a lawful basis under the UK General Data Protection Regulation (“UK GDPR”).
| Purpose | Lawful Basis |
| Operating, maintaining and securing our website and services | Legitimate interests |
| Responding to enquiries and demo requests | Legitimate interests and pre-contractual steps |
| Managing customer, supplier and partner relationships | Contract performance |
| Providing marketing communications | Consent where required or legitimate interests |
| Managing events and webinars | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
| Protecting our business, personnel, systems and information assets | Legitimate interests |
Where we rely upon legitimate interests, those interests include operating and securing our business, responding to enquiries, maintaining business relationships, improving our services, preventing fraud and protecting our systems, personnel and customers from security threats.
6. Cookies and Similar Technologies
- Ensure website functionality
- Improve performance and user experience
- Analyse web traffic and website usage
- Support marketing activities where consent has been provided
Non-essential cookies will only be placed on your device where you have provided consent through our cookie management platform.
You may withdraw or amend your cookie preferences at any time using the cookie settings available on our website.
Where applicable, our website may utilise third-party analytics and marketing technologies such as:
- Google Analytics
- HubSpot
- LinkedIn Insight Tag
The specific technologies used may change from time to time and will be reflected within our cookie management platform.
7. Sharing Personal Data
We may share personal data with:
- Group companies within the Lufthansa Technik Digital Tech Ops Ecosystem where appropriate
- Hosting and cloud service providers
- IT support and managed service providers
- Marketing, communications and analytics providers
- Professional advisers
- Regulatory authorities where legally required
All third parties are required to process personal data securely and only for authorised purposes.
We do not sell personal data.
8. International Transfers
Where personal data is transferred outside the United Kingdom, European Economic Area or Switzerland, we implement appropriate safeguards in accordance with applicable data protection laws.
Such safeguards may include:
- GUK International Data Transfer Agreement (IDTA)
- UK Addendum to EU Standard Contractual Clauses
- European Commission Standard Contractual Clauses
- Adequacy regulations or adequacy decisions recognised by applicable law
Further information regarding international transfers may be obtained by contacting us.
9. Data Security
We maintain appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include:
- Access controls and role-based permissions
- Encryption and secure transmission mechanisms
- ESecurity monitoring and threat detection
- Vulnerability management processes
- Audit logging and monitoring
- Employee confidentiality obligations
- Information security policies and procedures
We have procedures in place to detect, investigate and respond to personal data incidents and will notify affected individuals and regulatory authorities where required by applicable law.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, regulatory, contractual or legitimate business requirements.
Personal data collected through enquiries, marketing activities and business relationships will be retained only for as long as necessary for those purposes unless a longer retention period is required by law or is necessary to establish, exercise or defend legal claims.
Where personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our retention practices.
11. Automated Decision-Making
flydocs does not use personal data for solely automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.
12. Children’s Privacy
Our website and services are intended for business users and are not directed towards children under the age of 16.
We do not knowingly collect personal data from children.
If we become aware that personal data relating to a child has been collected inadvertently, we will take appropriate steps to delete such information.
13. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of personal data
- Restrict processing
- Object to processing
- Receive a copy of your personal data in a portable format
- Withdraw consent where processing relies upon consent
Requests may be submitted to: [email protected]
We will respond without undue delay and, in most circumstances, within one month as required by applicable data protection legislation.
14. Complaints
If you have concerns regarding how we process your personal data, we encourage you to contact us first so that we may investigate and attempt to resolve the matter.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Information regarding how to contact the ICO can be found at: Information Commissioner’s Office
15. Disclaimer and Limitations
This Privacy Notice is intended to provide general information regarding how flydocs processes personal data in connection with its website, business enquiries, marketing activities and general business operations.
It does not create contractual rights or obligations and does not replace, amend or override any privacy, data processing, confidentiality or security obligations agreed under a separate contract with a customer, supplier or business partner.
Where flydocs processes personal data on behalf of a customer within the flydocs platform, flydocs acts as a data processor and processes such data solely in accordance with documented customer instructions and applicable contractual agreements.
Nothing within this Privacy Notice limits or excludes any rights individuals may have under applicable data protection laws.
16. Changes to this Privacy Notice
We may update this Privacy Notice periodically to reflect legal, regulatory, operational or technical developments.
The latest version will always be available on our website and the revision date will be updated accordingly.