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Technical Records Manager
Vadodara, Gujarat, India

Job Title: Technical Records Manager

Location: Vadodara, Gujarat, India

Reporting to: General Manager     

Travel Requirements: As required                      

Job Reference: TST- TRM-002

Region: Americas/APAC/EMEA

Purpose: Delivering customer excellence and leading multiple technical services project teams in the delivery of competitive solutions across several customer groups.

Key Accountabilities:

Delivering Customer Excellence (Supplier of Choice)

  • Plan, prioritise and manage project workloads across multiple clients on a regional scale.
  • Ensuring project delivery meet/exceed customer expectations – quality, velocity, reliability is delivered within set parameters.
  • Resource planning – bringing together the right mix of expertise/capability across the teams to deliver project priorities.

Embed Agile Mindset:

  • Regularly review team performance, lessons learned to optimise efficiency and best practice sharing across services teams.
  • Reviewing internal processes and systems to ensure they are fit for purpose and collaborate with training, quality, and product innovation to influence improvements.
  • Ensure optimal and continual collaboration with the General Manager, Technical Managers, Technical Project Managers, Planning Team, Reporting Team Leads, L&D and Sales/CSM and CEO to ensure proper alignment of client priorities to business deliverables.
  • Communicate with the General Manager of FLYdocs to expand and leverage the knowledge of market and industry recommended best practices: methodologies, industry trends, etc.

Building High Performing Team (Employer of Choice)

  • Creating opportunities for both personal and professional development across the teams under the 70:20:10 framework.
  • Foster team collaboration, continual communication, daily/weekly team meetings to promote a healthy flow of information.
  • Lead recruitment and promotion planning for the team in line with company growth.
  • Through coaching and support embed continuous performance feedback practices across the team – monthly check-ins; quarterly target setting development reviews; annual 360 reviews.
  • Use insight and understanding from employee feedback to improve employee experience across the employee life cycle.
  • As required take disciplinary action to address poor employee performance.

Deliver Revenue Targets (Growth)

  • Responsible for the delivery of all contracted projects in line with the forecasted revenue targets.
  • Accountable for the manhours team members allocate to projects.

Management Reporting

  • Publish a monthly project report to the General Manager on key project milestones, statuses, accomplishments along with risks and issues.
  • Accountable for the integrity and maintenance of the region based demand plan v/s revenue targets.

Job Role Impact

Financial: $/£ value (budget / P&L) based on the client’s budget and revenue stream.

Team Size: 5-7 team leads and the indirect team of 50 – 70 max.

Behavioural Competencies required to be successful

Driving Business Outcomes:  

  • Use both business and commercial thinking when making a decision.
  • The pragmatic approach to solutions that are trusted by stakeholders to deliver both qualities and be timely. 

Leading Change:  

  • Proactively influence the need for change.
  • Be open and willing to question yourself and the world around you.

Creating Spirit

  • Coach and mentor the team to let the team make a difference.
  • Role model values in action – support, transparency, and respect.

Fostering Talent

  • Create opportunities to stretch, learn to fail, succeed, and ultimately grow.
  • Recognising the diversity of skills and mindset as a key to achieve success.

 Managing Complexity

  • Have deep expertise in your own functional area but actively seek out collaboration.
  • Keep it simple, act boldly, and mindfully.

Candidate Knowledge & Experience Required:

  • 8 years of progressive work experience, up to leading a team of first-line/front line supervisors delivering digital/technical solutions in a customer-centric environment.
  • Experience in large volumes of data/ records conversion from (PDF/Word/Fax), into digital formats within a highly regulated environment e.g. aviation, legal, insurance industry.
  • Experience in prioritising and executing multiple projects across customer groups.
  • Maximising customer value in a lean or agile team environment.
  • Proven track record in coaching and mentoring team to be successful.

Desirable:

  • Good knowledge of global aviation regulations in-regards to Aircraft Technical Records and its documentation.
  • Relevant Aircraft Maintenance Engineering qualification.
  • Appropriate Management qualification.

Stretch:

  • Deputising for the General Manager or attending trade shows, lead onsite customer visits.
  • Team preparation of training materials, community contribution.

How to apply

Please send your CV to careers.india@flydocs.aero, quoting the job reference TST- TRM-002 in the subject line.

What they said

  • FLYdocs has successfully completed lease return projects for Wizz Air in the past, which gave us great insight into the power of their system. Now with full access to FLYdocs®, we have the right platform to manage all of our records across the entire portfolio.
    - Heiko Holm, Technical Director, Wizz Air
  • We can instantly see a project status, identify queries and delegate team members to respond to them all within the system. This detailed visibility provides us with every confidence in our ability to successfully redeliver this large number of aircraft in such a short period of time.
    - Jan De Meyer, Technical Representative & Records Manager, Brussels Airlines
  • We expect the FLYdocs® system to facilitate smoother aircraft lease returns, through benefits such as the structuring of and access to our maintenance records.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • We have already enjoyed the benefit of cost and time savings involved with researching historical information – what used to take days to complete, now takes mere seconds to search and find documentation.
    - Jim Landers SVP- Technical Operations Hawaiian Airlines
  • The FLYdocs document audit was very comprehensive and captured a lot of discrepancies that might have otherwise been missed during a physical on-site documentation review. Once in a digital format, it was very quick and easy to locate a required document or piece of information.
    - Dean Pang, Engineering Executive at SilkAir
  • FLYdocs® allows us to be prepared and in a proactive position instead of reacting to document findings from a lessor just before the physical inspection starts. The feedback from the lessors is always positive as they can review the documents online and on different remote locations.
    - Werner Reiser Senior Manager Phase Out Program SWISS International Air Lines Ltd
  • We are excited to be moving to a new digital way of working that will transform our current engineering practices and we ensure that we deliver against our ambitious asset transition programme, keeping us and our fleet at the forefront of aviation in Europe.
    - Cemil Sayar, Director Technic, SunExpress
  • FLYdocs not only brings a leading software solution but also specific expert knowledge in the area of commercial aviation records management.
    - Rob Saunders, Manager Engineering Development Cathay Pacific Airways
  • The visibility and advanced electronic real-time audit functionality across both the records and aircraft physical inspection sides of the process have allowed Virgin staff, our MRO partners and the lessors, lessees and aviation authorities involved in the process to pro-actively manage each delivery with ease.
    - Rick Daniels Information Services & Airworthiness Records Manager Virgin Atlantic Airways
  • The platform’s superior functionality will provide us ease of use and multi-user web access to technical aircraft records from anywhere in the world.
    - Justin Goatcher, CDB Aviation, Head of Asset Management
  • The platform will bring much more versatility and control across the entire audit and transition process. We are also excited by the improvements it will make to our aircraft remarketing and trading performance too.
    - Rich Poutier, Chief Technical Officer, MCAP
  • We were impressed by the technical capabilities of the FLYdocs® platform. We contracted FLYdocs to manage the complete project from scanning to audit, and have the FLYdocs team to thank for their hard work and expertise.
    - Barry Keenaghan, Project Manager, NAC

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